FAQ

Frequently Asked Questions (FAQ)

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1. How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times vary depending on your location.

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2. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs are calculated at checkout.

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3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

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4. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and other secure payment methods available at checkout.

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5. Can I return an item?

Yes, we accept returns within 14 days of delivery, provided the item is unused and in its original condition.

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6. How do I request a refund?

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Please contact us at helena@mazzoh.com with your order number and details about your request.

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7. Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible and we will do our best to assist you.

 

8. How can I contact customer support?

You can reach us by email at helena@mazzoh.com. We aim to respond within 24-48 business hours.