Shipping & Return Policy

Shipping Policy

Thank you for your order.

Processing Times

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns Policy

Return Eligibility

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging. DO NOT OPEN!
Include proof of purchase.
If you find a defect or flaw on your scarf that should not be there, you must take photographs of the item and email them to helena@mazzoh.com so that I can review the issue and determine the cause of the problem.

Non-Returnable Items

The following items cannot be returned:

How to Request a Return

To initiate a return, please contact us at:

Please include your order number and the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5-10 business days.

Exchanges

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

If you have any questions about our Shipping & Returns Policy, please contact us:

Company:

HHDesign / MAZZOH